Privacy Policy

"Company" (referred to as "we", "us" or "our") means Lucida AI Teknoloji Anonim Şirketi.

"Company" (referred to as "we", "us" or "our") means Bangoo AI Ltd.

"Service" means the Bangoo application and website. "You" means the individual using the Service. "Personal Data" means information relating to an identified or identifiable person. "Usage Data" means data collected automatically through use of the Service. "Device" means any device that can access the Service.

Personal data you provide: an optional name and your email address when you create or link an account, save a web learning plan, or begin checkout.

Profile & learning preferences: your app language, the language you're learning, your self-reported level, learning goals, interests and reminder settings, which you enter during onboarding.

Learning activity: your progress, XP, streaks and completed lessons, so we can save where you are and personalize your plan.

Voice recordings: when you speak in a lesson, in a Chapter Talk or at the Campfire, your microphone audio is captured. Most pronunciation checks run on your device, but the conversation and speaking-feedback features send short audio clips to Google's Gemini service so the app can understand what you said and reply. We do not use your recordings to identify you, and we never use them for advertising.

Purchase data: your subscription status (active plan, renewal, expiry). Payment card details are handled by Apple, Google or Stripe. We never see or store them.

Usage & device data: collected automatically, such as device model, operating system, app version, approximate region derived from IP address, crash reports and anonymous usage analytics.

Advertising & measurement identifiers: a per-install identifier we generate, your device's advertising identifier (IDFA on iOS, Advertising ID or App Set ID on Android) and the vendor identifier (IDFV on iOS), together with install, session and in-app event timestamps. On iOS the advertising identifier is only collected if you allow tracking when we ask; the other identifiers do not identify you by name.

Our website uses cookies and similar technologies. We use strictly necessary cookies (for session and security), and, where enabled, functionality cookies (to remember your preferences) and analytics.

Analytics, advertising and measurement identifiers are also set or read by the partners listed under "How we share your information" — Amplitude and Meta — when you visit the website.

You can instruct your browser to refuse cookies; some parts of the website may then not function properly.

To provide and maintain the Service: create your account, build your personalized plan, save your progress and send the reminders you enable.

To operate purchases: unlock premium features and validate your subscription.

To communicate with you: respond to your requests and, where you have opted in, send updates.

To improve and secure the Service: diagnose crashes, understand which features are used and prevent abuse.

To measure our advertising: understand which campaign or ad brought you to the Service, how many people install it and how many subscribe, so we do not waste money on ads that do not work. This includes sharing the identifiers and events described above with our measurement and advertising partners.

To comply with legal obligations.

Service providers: trusted processors who act on our behalf, namely Google Firebase (authentication, database, storage, cloud functions, push notifications, crash reporting and analytics), Amplitude (product analytics), RevenueCat (subscription management) and Stripe (web payment processing).

AI provider: Google receives the short voice clips and lesson text needed by the speaking and conversation features, through the Gemini models we access via Firebase AI Logic. It is used to understand and answer you, never to advertise to you.

Measurement partner: Singular, our mobile measurement partner, receives install, session, subscription and in-app event data together with the identifiers described above, and attributes them to the campaign you came from.

Advertising partners: Meta (Facebook, Instagram) and Google receive, through Singular or through Google Analytics, aggregated and event-level results of our campaigns (for example that an install, a trial start or a purchase happened, and its value) so they can measure and optimize the ads we pay for. This is advertising measurement, and on iOS it is why we ask for your permission first.

App stores: the Apple App Store and Google Play process payments under their own terms and privacy policies.

Legal & safety: we may disclose information to comply with the law, respond to valid requests from public authorities, enforce our terms, or protect the rights, property and safety of our users and others.

Business transfers: if we are involved in a merger, acquisition or sale of assets, your information may be transferred, with notice.

With your consent: for any other purpose disclosed to you at the time.

We do not sell your data and we do not show third-party ads inside the app. We do advertise the app elsewhere, and we measure whether that advertising works.

On iOS we ask for permission before using the advertising identifier (Apple's App Tracking Transparency prompt). If you decline, measurement continues in a limited, aggregated form and no advertising identifier is shared. You can change your answer at any time in iOS Settings, under Privacy & Security, Tracking.

On Android you can reset or delete your Advertising ID, or opt out of ads personalization, in the Google settings on your device.

We never use this data to build a profile about you for anyone else, and it is never used for advertising targeted at you personally inside the app.

Our providers may process your information in countries other than the one you live in, where data-protection laws may differ. Where they do, appropriate safeguards are applied.

We keep your personal data while your account is active. An email captured to save a web learning plan is kept until you ask us to delete it or it is no longer needed for that purpose. When you delete your account we remove your personal data, except where we must keep limited records (for example billing or fraud-prevention records) to comply with the law. Usage data is generally kept for a shorter period.

You can access and update your profile in the app at any time.

You can request deletion of your account and associated data. See our Account Deletion page.

Depending on where you live, you may have rights to access, correct, delete or restrict the processing of your data (including under KVKK and GDPR). To exercise them, contact us at support@bangoo.ai.

We use commercially reasonable measures to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

The Service is not directed to children under 13 (or the minimum age required in your country), and we do not knowingly collect their personal data. If you believe a child has provided us data, contact us and we will delete it.

The Service may contain links to third-party sites we don't operate. We are not responsible for their content or privacy practices; please review their policies.

We may update this policy from time to time. Material changes will be reflected here with a new date at the top of the page, and where appropriate we will notify you.

Questions about this policy? Contact Lucida AI Teknoloji Anonim Şirketi, Kore Şehitleri Cd. No:34, Şişli, İstanbul. Email: support@bangoo.ai. Phone: (0212) 924 24 10.

Questions about this policy? Contact Bangoo AI Ltd, 124 City Road, London, EC1V 2NX, United Kingdom. Email: support@bangoo.ai.